RETURN AND REFUND POLICY 

We want you to be happy with your purchase from HovidOnlineStore.com

You may exchange or return most merchandise for partial/full refund, less delivery charges, based on the original form of payment, within the 30 days after the purchase. 

If the return is due to an error on our part, we will refund any associated shipping fees. Otherwise,  the shipping fees will not be refunded. 

Items purchased online at HovidOnlineStore.com may be returned and refunded with the following terms and conditions. 

- Hovid online purchase may be returned within 30 days from the date of delivery. Returned item is to be returned in an unopened or original condition and a written notice specifying the reason of the said return.

- The reason of return must be in written form either in email of mail with the following details being provided:

   a. Name of purchaser:

   b. Purchase invoice no:

   c. Reason of return:

   d. Additional supporting:  Please provide us the image of the defect if applicable.

Please allow 14 business days for the return transit time, for the return to be completed and the refund to be issued to your account.  We will email you when your return request has been received and processed. We will endeavour to process return as soon as possible. However, during busy periods, please allow up to 21 days for your return or exchange to be processed. Please note that the costs for returning the item to us are not refundable. 

Kindly retain the proof of posting from your courier/shipper/post office when you return any item. We cannot be responsible for any item that fail to reach us. 

 Still have more questions on the procedures regards of Return & Refund?

Please contact our customer service at 1-800-88-2228 (Malaysia Only) Weekdays 8am-6pm or +6(05)506-0690 ext 206 (Callings from overseas) Weekdays 8am-6pm or email to ecommerce@hovid.com

 

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