Most of the questions we receive from our customers all over the world are answered below.  If you have other questions or would like more information, please email them to : (Hovid eCommerce) ecommerce@hovid.com


Is there any Shipping Charges involved?

Yes,   there is. Kindly check the amount before entering your payment details and   click OK. The shipping charges per order is based on the pre-calculated   product weight and delivery destination.


Can I request for free samples?

We   are happy to send you free samples (*depends on availability) together with   your order with us.


Which e-mail can I use to contact Hovid?

Please   e-mail all your enquiries to: (E-Commerce) ecommerce@hovid.com


How do I know if my order has been confirmed?

Please   be assured that we take extra care about your order. Your order is confirmed   and would be on its way if you do not hear anything from us. If we are not   able to fulfil your order due to unforeseen reasons, we would notified you   immediately provided that you have given us your valid and correct contact   information (phone number and email address) and reverse charge, if you have   used your credit card. However, please do not hesitate to contact us for our   reassurance.


Is it safe to use my credit card ?

Absolutely,   we have taken every precaution to make your transaction is secure. Our   websites utilizes SSL ( Secure Sockets Layer ). All information submitted to   us is safely isolated from unauthorized use.


What are the payment options available?

We accept all major credit cards, cash via Telegraphic Transfer and cheques.


Is there a limit on how much I can buy ?

Yes, you can purchase up to a 3 month supply for each of your medications.


Do I need a prescription ?

It is advisable to send prescription of ethical products by scan image or by mail. However, if it is not available, patients may be required to complete an online questionnaire prepared by medical professionals. Upon physician approval, a prescription will be issued and forwarded to our pharmacy where it will be filled and shipped to you.


Is this legal ?

There are different laws in different countries for import of drugs for personal use. US FDA regulations allow for the importation of personal medication required for a 3 month period. Most EU member countries also allow you to import drugs for personal use required for a 3 month period.


Is my information secure when it

All of your information is encrypted before it's transmitted across the Internet, then decoded only after it arrives at our secure servers.



How do we make sure your information is secure ?

We use the latest encryption technology ( Secure Sockets Layer or SSL ) to keep your personal information   secure. When you order with us, your information is encrypted ( or coded )   using a secure server for maximumsecurity. This coding makes it extremely difficult for anyone to reach your information as it moves through our ordering system.


Do we share your   information with third parties ?

We share your information with our  trusted third party service providers who manage our payment gateway. The third party is not authorized to discuss or make any use of your personal  information; it can only be used for transacting payments.


Privacy Of   Information

When you place an order with us,  we need you to provide us some personal information to enable us to process your purchase. You can be assured that all the information given will be   treated with strict confidentality and given utmost security on privacy.